Ahead of CAM Reconciliation Season, Tango Launches AI Agent to Help Tenants Identify and Recover Overcharges

The CAM Reconciliation Agent checks year-end statements against negotiated caps and exclusions so tenants can dispute charges that exceed lease terms

DALLAS, Nov. 10, 2026 — Tango, the leading provider of AI-powered real estate and facilities management software, today introduced the CAM Reconciliation Agent, which automatically reviews landlords' year-end common area maintenance (CAM) reconciliations for retail and corporate tenants. Tango's agent reads each lease's CAM terms, compares them with the landlord's statement, and flags charges that exceed caps or include excluded costs so teams can dispute them before the review window closes.

Rising operating costs are putting more pressure on real estate teams to find savings. Insurance, utilities, property taxes, and labor have all climbed in recent years, and many of those increases are passed to tenants through CAM charges. That makes year-end reconciliation one of the clearest places to recover money that was never owed.

"Tenants are absorbing a lot of these costs through CAM," said Rob Eroh, Chief Product Officer at Tango. "Reconciliation is one of the few places they can identify savings without cutting a single service, but most teams don't have time to check every statement before the dispute window closes. That's the burden we want to take off their plate. By combining AI agents with trusted lease intelligence, Tango handles the manual work of identifying discrepancies and gives tenants the evidence they need to pursue recoveries with confidence."

Landlords typically deliver these statements in the first quarter, and most leases give tenants just 30 to 90 days to respond. Once that deadline passes, tenants often lose the right to contest charges. For retailers with hundreds or thousands of locations, manually reviewing every statement within that time frame is nearly impossible. Corporate tenants hold fewer leases, but large office footprints make even small billing errors expensive. Some organizations accept statements as billed because checking them thoroughly requires time, resources, and specialized expertise they may not have. Those unreviewed statements can cost tenants up to 5 percent of their annual CAM charges each year.

General-purpose AI can pull figures from a CAM statement, but validating those figures requires knowing how pro rata shares, expense caps, and carve-outs apply across thousands of leases. Tango builds that knowledge into the purpose-built reconciliation engine already in its lease administration software. The engine applies each lease's contractual terms and financial calculations to identify discrepancies, giving customers the information they need to challenge potential overcharges.

Lease administrators review each flagged charge, along with the relevant lease clause, and decide which discrepancies to pursue, while finance teams receive supporting documentation and an audit trail for each claim. Organizations can review CAM statements across their entire portfolio on time, and without making additional investments that would offset any savings gained.

The CAM Reconciliation Agent enters limited access in mid-November. To learn more about the agent, visit: https://tangoanalytics.com/cam-reconciliation-agent/. Attendees at IFMA can see a live demo at Tango's booth.

SOURCE Tango